Returns, Refunds & Cancellation Policy

At Tattved, every product is carefully prepared, packed, and checked before dispatch. Due to the consumable, personal-care, and hygiene-sensitive nature of our products, we are unable to accept returns or exchanges once a product has been opened or used.

1. Returns and Replacements

You may request a replacement or refund only in the following cases:

• You received the wrong product.
• The product was damaged during transit.
• The product packaging was leaking, broken, or tampered with at the time of delivery.
• An item from your order was missing.

To raise a request, please contact us through our Contact Us page within 48 hours of delivery.

Please share the following details:

• Your order number.
• Photographs of the product and outer packaging.
• A clear video showing the damaged, leaking, incorrect, or missing item, wherever applicable.
• A brief description of the issue.

Requests received after 48 hours of delivery may not be accepted.

2. Products That Cannot Be Returned

For safety and hygiene reasons, returns or exchanges will not be accepted for:

• Products that have been opened, used, consumed, or tested.
• Products with damaged, removed, or altered labels or seals.
• Products returned due to personal preference, taste, fragrance, texture, colour, or individual suitability.
• Products purchased during clearance sales, special promotions, or bundled offers, unless they were damaged or incorrectly supplied.
• Free gifts, samples, promotional products, or complimentary items.
• Products damaged due to improper storage, misuse, neglect, or failure to follow usage instructions.

3. Natural Variations

Tattved products are made using natural and Ayurvedic ingredients. Minor variations in colour, aroma, texture, consistency, or taste may occur between batches. Such natural variations do not affect the product’s quality and will not be considered a defect.

Natural products may also change in texture or consistency depending on temperature and storage conditions. Please follow the storage instructions mentioned on the product label.

4. Return Approval

All return, replacement, and refund requests are subject to verification and approval by Tattved.

If a return is required, the product must be:

• Unused and unopened.
• In its original packaging.
• Returned with all labels, seals, accessories, and complimentary items.
• Packed securely to prevent further damage during transit.

Please do not send any product back without receiving confirmation and return instructions from our team.

5. Refunds

Once your request has been reviewed and approved, we may offer a replacement, store credit, or refund, depending on the nature of the issue.

Approved refunds will be processed to the original payment method. After the refund is initiated, it may take approximately 5 to 10 business days to reflect in your bank account or payment statement, depending on your bank or payment provider.

Original shipping charges, cash-on-delivery charges, and other handling charges are non-refundable unless the complete order was damaged, incorrect, or undeliverable due to an error from our side.

6. Cash-on-Delivery Orders

For approved refunds relating to cash-on-delivery orders, customers may be required to provide valid bank account or UPI details. The refund will be processed only after the required details have been verified.

7. Order Cancellations

An order may be cancelled only before it has been packed or dispatched.

To request a cancellation, contact us through our Contact Us page as soon as possible after placing the order.

Once an order has been packed, dispatched, or handed over to the delivery partner, it cannot be cancelled.

Tattved reserves the right to cancel an order in cases including:

• Incorrect pricing or product information.
• Product unavailability.
• Incomplete or incorrect delivery information.
• Suspected fraudulent or unauthorised transactions.
• Serviceability or delivery restrictions.

If a prepaid order is cancelled by Tattved, the full eligible amount will be refunded to the original payment method.

8. Refused or Undelivered Orders

If an order is refused at delivery or remains undelivered due to incorrect address details, repeated customer unavailability, or failure to respond to the delivery partner, shipping and handling charges may be deducted from the refund.

For prepaid orders returned to us as undelivered, the eligible refund will be processed after the parcel is received and inspected.

9. Allergies and Individual Reactions

Customers are advised to carefully review the ingredient list before purchasing or using a product. Individual experiences may vary depending on allergies, sensitivities, health conditions, medication, diet, lifestyle, and other factors.

A refund or replacement cannot ordinarily be provided due to an individual allergy, sensitivity, dislike, or reaction unless the product received was damaged, contaminated, expired, tampered with, or incorrectly supplied.

For topical products, we recommend performing a patch test before regular use. If you are pregnant, breastfeeding, undergoing medical treatment, taking medication, or managing a health condition, please consult a qualified healthcare professional before using any ingestible or wellness product.

10. Contact Us

For questions regarding returns, refunds, replacements, or cancellations, please contact us through our Contact Us page and mention your order number.

We aim to review eligible requests within 2 to 3 business days.

Last updated: 13 July 2026